Privacy Policy

1 Information we collect

We collect information you provide directly and information collected automatically when you use our site.

Information you give us

• Contact details: name, email address, phone number, and shipping/billing address.
• Order & configuration details: the bed size, door style, finish, cabinet options, and delivery selections you choose.
• Communications: messages, quote requests, and information you send when you contact us or request that we email you a saved quote.
• Payment details: processed securely by our payment processor (see Section 3).

Information collected automatically

• Usage data: pages viewed, links clicked, and general interaction with the site.
• Device & technical data: IP address, browser type, device type, and similar information.
• Cookies and similar technologies (see Section 4).

2 How we use your information

We use the information we collect to:

• Process, build, and deliver your order, and provide customer support.
• Send order confirmations, delivery updates, and respond to your inquiries.
• Email you a saved quote or follow up on a quote you requested.
• Operate, maintain, and improve our website and products.
• Send marketing or promotional messages where permitted — you can opt out at any time.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our terms.

3 Payment information

Payments are handled by a trusted third-party payment processor. Your full payment card details are entered directly with the processor and are not stored on our servers. The processor's handling of your information is governed by its own privacy policy. We may receive limited information such as a confirmation, the last four digits of your card, and billing details to manage your order.

4 Cookies & analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our site. We may use analytics services to collect aggregated usage statistics. You can control or disable cookies through your browser settings; some features may not work properly without them.

5 How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers who help us operate — such as our payment processor, website hosting, email, and analytics providers.
• Delivery and freight carriers (including LTL and hotshot carriers) to deliver your order.
• Professional advisors such as accountants and attorneys, when necessary.
• Legal and safety recipients when required by law, to enforce our agreements, or to protect our rights, customers, or the public.
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6 Data retention

We keep your information for as long as needed to fulfill the purposes described in this policy — including completing your order, providing warranty support, and meeting our legal, accounting, and tax obligations — after which we delete or anonymize it.

7 Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8 Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to opt out of certain processing or marketing. To make a request, contact us using the details below. We will respond consistent with applicable law and may need to verify your identity first. We will not discriminate against you for exercising these rights.

You can opt out of marketing emails at any time using the unsubscribe link in those messages.

9 Children's privacy

Our site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be posted on this page, and your continued use of our site after changes take effect means you accept the updated policy.